Find the Gaps in 2 Minutes
How Strong Is Your Customer Success Function?
Most SaaS startups don’t have a clear picture of their retention health. Take our 2-minute assessment and find out where you stand.
What You’ll Learn:
– Your churn risk and the biggest factors affecting retention.
– Your expansion potential—are you missing upsell and cross-sell opportunities?
– Your Net Revenue Retention (NRR)—are you in the growth zone or losing revenue over time?
Case Study
- Market Research
- Risk Management
- Mortgage Adviser
- Savings Money
How Intercom Increased Retention by 20% in 6 Months
Intercom, a SaaS giant, struggled with churn as they scaled. Their solution?
- Market Research
- Risk Management
- Mortgage Adviser
- Savings Money
– They created segmented customer journeys to personalise engagement.
– They built a strong renewal & expansion strategy, increasing Net Revenue Retention.
– Within six months, they reduced churn by 20% and increased expansion revenue.
Want to see how your CS strategy compares? Take the assessment.